Question 1

How do I create a PingRep?

Accepted Answer

Visit pingrep.com and click 'Free PingRep'. Enter your details and links, and your AI Representative is ready in under a minute. No design skills required.

Question 2

Do people need an app to interact with my AI?

Accepted Answer

No. Anyone can scan your QR code with their phone's built-in camera and interact with your AI Representative in any web browser. Nothing to install.

Question 3

How long does setup take?

Accepted Answer

Most users have their AI Representative ready in under 60 seconds. Add your name, a few links, and your AI is ready to represent you.

Question 4

Can I use it without a smartphone?

Accepted Answer

You can create and manage your AI Representative from any device with a browser. Your QR code can be printed and works without your phone present.

Question 5

Can I update my links after sharing?

Accepted Answer

Yes. Your QR code stays the same, but the destination updates instantly. Change your job title, add new links, or update your photo anytime.

Question 6

What analytics do I get?

Accepted Answer

See how many times your AI was accessed, when people interacted with it, and which links they clicked. All analytics respect visitor privacy.

Question 7

Can I customize my AI's appearance?

Accepted Answer

Yes. Choose colors, add your photo, and arrange your links. Pro plans include custom backgrounds and advanced branding options.

Question 8

Does it work offline?

Accepted Answer

Your QR code image works offline once saved or printed. Viewers need an internet connection to see your profile when they scan.

Question 9

Can I have multiple AI Representatives?

Accepted Answer

Pro plans allow multiple AI Representatives for different contexts - one for work, one for personal networking, etc. Each gets its own QR code.

Question 10

Is my data encrypted?

Accepted Answer

Yes. All data is encrypted in transit and at rest using industry-standard encryption. We never sell your information.

Question 11

Who can see my analytics?

Accepted Answer

Only you can see your AI's analytics. Visitors are anonymous - we don't track their personal information.

Question 12

Can I delete my account?

Accepted Answer

Yes. You can delete your account and all associated data at any time from your account settings. Deletion is permanent and immediate.

Question 13

Can I cancel anytime?

Accepted Answer

Yes. No long-term contracts. Cancel your subscription anytime and keep access until the end of your billing period.

Question 14

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe. Payments are secure and PCI-compliant.

Question 15

Is there a refund policy?

Accepted Answer

The Free tier is always available to try before upgrading. Paid plans can be cancelled anytime before your next billing cycle. We do not offer refunds for used subscription periods.

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